Privacy Policy

1. Introduction and Scope

Flareza DyniQ ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flareza-dyniq.com and use our educational services.

This policy applies to all personal data we collect from you through our website, courses, and associated services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, password, and profile information.
• Course Information: We collect information about courses you enroll in, assignments you submit, and progress tracking data.
• Contact Information: When you contact us, we collect your message, inquiry type, and communication preferences.
• Payment Information: We collect payment details such as credit card information (processed securely through third-party processors).
• Communication: We collect communications between you and our support team, instructors, and other students.

2.2 Information Collected Automatically

• Usage Data: IP address, browser type, pages viewed, time spent on pages, and clicks.
• Device Data: Device type, operating system, and device identifiers.
• Location Data: General location information derived from IP address (country, city, region).
• Cookies and Similar Technologies: We use cookies, local storage, and similar tracking technologies (see section 6).

3. How We Use Your Information

• Providing, maintaining, and improving our educational services
• Processing course enrollments and delivering course materials
• Tracking your learning progress and generating personalized recommendations
• Communicating with you about courses, updates, and service changes
• Sending marketing emails and newsletters (with your consent)
• Processing payments and managing billing
• Responding to your inquiries and customer support requests
• Conducting research and analytics to improve our services
• Detecting and preventing fraud or unauthorized access
• Complying with legal obligations under Thai law

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Cloud hosting providers, email services, payment processors, and analytics platforms.
• Instructors: Course instructors receive limited information needed to deliver your course and provide feedback.
• Other Students: With your consent, limited profile information may be shared for community features.
• Legal Requirements: When required by Thai law, court orders, or government agencies.
• Business Transfers: In case of merger, acquisition, or sale of assets (you'll be notified).

5. Data Retention Policies

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Specifically:

• Active Accounts: Retained while your account is active and for 2 years after account termination.
• Course Data: Retained for 5 years to maintain your course history and certificates.
• Financial Records: Retained for 5 years to comply with Thai accounting regulations.
• Marketing Data: Retained until you unsubscribe from communications.
• Legal Data: Retained as long as required by applicable laws.

6. Your Rights Under Thai Data Protection Law

Under the Personal Data Protection Act (PDPA) and other Thai data protection laws, you have the following rights:

• Right to Access: You can request access to your personal data we hold.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time.
• Right to Lodge a Complaint: You can lodge a complaint with the Thai Office of the Personal Data Protection Committee.

To exercise any of these rights, please contact us at privacy@flareza-dyniq.com.

7. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password storage using industry-standard hashing
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Data backup and disaster recovery procedures
• Employee confidentiality agreements and training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than Thailand, including the United States and other countries where our service providers operate. These countries may have data protection laws that differ from Thailand. By using our services, you consent to the transfer of your information to countries outside Thailand.

We ensure that international transfers are protected by appropriate safeguards, including standard contractual clauses and your informed consent.

9. Children's Privacy

Our services are not intended for individuals under 18 years old without parental consent. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes your acceptance of the updated privacy policy.

11. Contact Information for Privacy Concerns

If you have questions about this privacy policy or our privacy practices, please contact us: